While we can’t accommodate all last minute orders, we will make our best effort to. Orders placed with a turnaround time of under 1 week will have a 25% rush fee added on to the total cost.
Pickup is available for all orders during the normal working hours:
Tuesday-Friday 7:30am-4:00pm
Saturday 8:30am-1:00pm
A Pickup time will be established when placing your order. If you come in earlier than your scheduled time, you may have to wait. If you need to change your day/time we require a
Delivery is available upon request
A delivery fee will be added to the total cost of your order.
Any orders within a 10 mile radius from Ohh Sugar will be charged a
For orders outside the 10 mile radius the delivery fee starts at $25 plus an additional $1.50 per mile, round trip, for each mile over 10 miles from Ohh Sugar.
For color matching: the customer must provide a physical or digital swatch of the color(s) they want to be matched. We will match the colors you provide as closely as possible but cannot guarantee it will be a 100% match.
Final payments on large or delivered orders like a wedding cake for example, are non refundable and due one week before the delivery date.
Ohh Sugar reserves the right to take any photographs of the products for display without the customers consent.
If you are unhappy with an element of your design upon pickup, please feel free to say something while you are still in the bakery, so we can make the necessary changes at that time.
Once the customer approves their orders visual appearance this action now waives any rights to a refund / store credit based on the visual appearance, style or design of their order.
If someone is picking up an order for you request a photo for your approval. Leaving the bakery with your order denotes acceptance of the product and no changes will be made afterwards.
ONCE AN ORDER IS PICKED UP, THE CUSTOMER IS RESPONSIBLE FOR THEIR ORDER AS SOON AS IT LEAVES OHH SUGAR.
All tiered cakes are secured with supports and wooden dowel rods/skewers. Other cakes may have these items or toothpicks to hold items in place to keep it structurally sound. Please be sure to remove these before serving. It is important for the customer to caution all guests to not smash anyone into the cake as serious injury may occur. We cannot be responsible for an injury as a result from a structural item used to Create the design you requested.
If an order is being delivered by Ohh Sugar, a photo will be taken of your order once setup is complete. We are not responsible for any damages that may occur after the setup is complete. The customer is responsible for providing an appropriate and secure table and environment for your order. Please note that direct sunlight and temperatures of 75 or higher may have a drastic effect on any cake.
All items made in our bakery are processed in a kitchen where allergens such as wheat, nuts, eggs, soy, dairy and others are used in baking. We offer certain diet friendly items but cannot guarantee cross contamination will not occur.
When ordering Gluten free items please note that we are considered Gluten Friendly not Gluten free considering there are no seperate ovens for “Gluten free” items. Either product may come into contact with milk, wheat, nuts, soy and other allergens.
The customer is responsible for notifying the guests of an allergy. Ohh Sugar is not responsible for any adverse effects of allergic reactions.
All orders over $100 require a
For all wedding orders a
All deposits are non- refundable and non- transferable.
In the event of a cancellation, deposits are non-refundable. Your deposit reserves your space and therefore precludes us from taking on other orders.
Wedding cancellations must be made
All other events must be cancelled
These cancellation funds will result in a store credit only, and will expire 1 year from the date it was issued.
Any orders that are cancelled with under a weeks notice will be non-refundable, non transferable, and there will be no store credit given.